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How to Prepare a Business Team for Information Delivery

Jill was in her office at Radio Max, a manufacturer of high end radios for auto and marine. She was the head of engineering and design waiting for her boss, Ross, to walk in at any moment. There was a problem to discuss with him that was making Jill uneasy. Her group of engineers was contacting vendors of their components directly when they had been asked to go through the purchasing department. Jill knew her engineering staff needed the technical information as soon as possible, and having to go through purchasing was putting a bottleneck in design and production. Jill and Ross knew they had to come up with a solution together, as news of this situation traveling up to senior management would be a problem and make them both look incompetent.

Given the above scenario, answer the four questions below in detail. Submit this assessment as one comprehensive document of no less than 500 words.
1. What do you believe is the ´┐Żbig picture´┐Ż and what solution do you propose for the above scenario?

2. On page 154 of the textbook there is a list of tactics and counter tactics. Which ones would you use if you were Jill? If you were Ross? If you were the group of engineers under Jill?

3. Can this be a win/win situation or does it have to be a win/lose situation? Make a case for your choice or if you chose both, why can the solution result in both situations?

4. In your own words, what do you feel would be the most difficult part of this negotiation? How would you prepare the team for the outcome?

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Category: Sample Questions